Effective 12 August 2026
Privacy notice
This notice explains how BiSell AutoIQ handles information across its website, mobile application, marketplace, and operational tools.
Information we collect
Account information such as your name, email address, phone number, city, verification status, role, and buyer or seller preferences.
Marketplace information such as saved vehicles, listings, photos, ownership documents, quote requests, vehicle requests, inspections, and viewing activity.
Technical information needed to secure and operate the service, including session data, request identifiers, security events, and diagnostic or crash information when monitoring is enabled.
How we use information
We use information to provide account access, match buyers with vehicles, support seller and inspection workflows, arrange viewings, deliver service notifications, prevent abuse, and improve reliability.
We do not use account data for unrelated purposes. Service providers may process limited data only where needed for hosting, storage, communications, diagnostics, or security.
Storage, security, and retention
AutoIQ uses access controls, encrypted network connections, protected session cookies, tenant isolation, and audit records to reduce unauthorized access.
We retain information while an account is active and as needed to operate marketplace workflows. Some records may be retained after deletion where required for fraud prevention, security, dispute handling, or legal obligations; retained data is limited to that purpose.
Your choices
You can review and update supported profile information from the Account screen. You can request deletion from the app or from the public account-deletion page.
We may need to verify that you control the account before completing a deletion request. Deletion removes or de-identifies associated personal data unless retention is required for a legitimate reason.
How deletion requests are processed
Requests submitted in the app or through the public form enter a restricted operator queue. The acknowledgement does not reveal whether an email address is registered.
Before completion, an authorised operator verifies account control, performs the required deletion or de-identification, reviews any records that must be retained, and records processing evidence.
Retained records remain access-controlled and may be used only for the documented security, fraud-prevention, dispute, or legal purpose. A request is marked complete only after both identity verification and data handling are confirmed.
Privacy requests
To request account and associated-data deletion, use the account-deletion form. The form is available without signing in.